FAQ's

Here are some frequently asked questions, If you are unable to find an answer to your question or query on this page, please fill in the form on our contact us page or T: 0203 538 7115; E: info@exclusiveprinters.co.uk

Q: What is GSM?

A: GSM is an acronym for 'Gram per Square Meter'. The higher the GSM the thicker the paper.

Q: I need to order Spot UV, how do I supply artwork?

A: We recommend that Spot UV jobs are created using Illustrator. 3 files needs to be saved per sid.
1. File saved at 100% black that shows the area for Spot UV.
2. File showing area without Spot UV.
3. A completed file showing the complete artwork.
Same principle applies for Embossed and 3D Spot UV artwork. All files must be outlined and saved as PDF.

Q: What is CMYK?

A: What is CMYK? CMYK is an aconym for Cyan, Magenta, Yellow and Black and is the process used in printing. All files supplied in RGB will be converted to CMYK for printing which might affect the outcome.

Q: Do you store credit card information?

A: No we don't, no card details are kept on our database.

Q: Why do I need to pay VAT?

A: Some types of printing are subject to VAT depending on the content. Leaflets and Flyers are normally zero rated ,however if a form is printed on it or a voucher VAT will be added.

Q: How do I make payment?

A: Payment can be made while placing your order online, over the phone by card or bank transfer. You can alsosend us a cheque through the post howver this process will delay your order until the cheque is cleared.

Q: Do I get a proof ?

A: Proofs are not normally supplied for print only artwork, all artwork is checked for resolution and bleeds etc. If you do require a proof, please ask and one will be sent to you. If we are supplying the artwork proofs will be sent toyou by email.

Q: Can you help with my artwork?

A: We do offer a design service, please give us a call or email us for more details.

Q: Can I re-order ?

A: Yes you can, simply send us an email or give us a call. Files are kept on our system for at least 3 years.

Q: What do I do if I need an order faster than the turnaround time?

A: We aim to accomodate all our customers request, so if you need something quicker please just give us a call on 0203 538 7115 or send us an email on info@exclusiveprinters.co.uk. There might be an additional charge for express jobs.

Q: What paper stocks do we use?

A: We use a variety of paper stock. Paper being a natural product so from time to time the feel can vary, how ever we aim to supply the highest quality.

Exclusive Printers

Exclusive Printers Ltd provides an exceptional printing service that is capable of managing all of your printing needs. We also add value by giving you access to our team of graphic designers who will satisfy your needs time and time again. Business Cards, Brochures, Banners, Leaflets, Flyers, Posters

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